Position Description

Our Case Management Department is looking for a highly personable, persistent, and detail-oriented part-time, bilingual, Bangla-speaking Caseworker to assist our Case Management team with client services. CIANA’s Case Management Department provides job/housing assistance, public benefits application support, and NYC Care enrollment as well as referrals to other community and public resources.

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The Center for the Integration & Advancement of New Americans, Inc. (CIANA) is a social services organization that works to integrate new immigrants from the Middle East, North Africa, South Asia, and Latin America into the socio-economic and civic life of American society while maintaining pride in their cultural heritage.

Requirements

• Fluent in English AND Bangla

• At least two years of college completed

• Experience in Casework

• Experience in one or more of the following:

  • Microsoft Office and Google Suite, especially Excel/Sheets

  • Knowledge of public benefits or willingness to learn

  • Researching

  • Organization and filing

  • Counseling or customer service

Everyday Duties

• Scheduling new appointments and confirming scheduled appointments

• Managing correspondence between CIANA, clients, and other institutions

• Completing general and case management intakes for new clients

• Assisting with case working appointments, especially with interpretation for clients who speak Arabic/Bangla

• Maintaining case working client spreadsheet, database, and digital files

• Organizing and maintaining up-to-date paper files

• Attending trainings and coalition meetings with case manager and/or clients

• Ability to do presentations at various outreach events explaining CIANA’s services

• Accompanying or representing clients at other meetings and appointments

Projects

• Help fulfill quarterly deliverables

• Develop and execute trainings in specific service areas

Job Type: Part-time

Pay: $15 - $20 per hour

Schedule: 20 hours per week between Monday-Friday, 10AM-6PM

Location

• In-person

• Astoria, NY 11106

• Reliably commute or planning to relocate before starting work (required)

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