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Change the world with us!

Case Manager
(Arabic AND French; part-time)

The Center for the Integration & Advancement of New Americans (CIANA), based in vibrant Astoria, Queens, NYC, is dedicated to uplifting immigrants and refugees from the Middle East, North Africa, South Asia, Latin America, and West Africa. We help new Americans thrive socio economically and civically while celebrating their cultural heritage. We’re seeking a dynamic, bilingual Case Manager fluent in Arabic and French to join our passionate team and make a lasting impact on immigrant and refugee families.

About the Role

As a Case Manager, you’ll provide holistic support to newly arrived families, guiding them through job and housing assistance, public benefits, education, healthcare enrollment, and more. Your linguistic and cultural expertise will bridge gaps, empower clients, and foster their integration into American society.

Key Responsibilities

Conduct client intakes and psychosocial assessments
Provide case management, counseling, and follow-up services
Offer translation/interpretation and facilitate case conferencing
Connect clients to essential services (healthcare, ESL, childcare, legal support, public benefits)
Maintain accurate, up-to-date client records in our data management system
Advocate for clients with service providers, city agencies, and schools
Support educational workshops and Know Your Rights (KYR) initiatives
Represent clients at appointments and attend relevant trainings/meetings

Who We're Looking For

We seek a compassionate, organized, and proactive self-starter with:

Fluency in Arabic AND French (speaking, reading, and writing) – North African dialects and cultural knowledge are a plus!
Strong English communication skills (verbal and written)
At least one year of college education (or equivalent)
Experience in case management or social services
Ability to work independently and collaboratively in a diverse team
Deep understanding of immigration challenges and commitment to serving diverse populations
Proficiency in Microsoft Office and Google Suite
Strong organizational skills and attention to detail

Why Join CIANA?

Make a Difference: Empower immigrant families to build brighter futures
Cultural Impact: Leverage your bilingual skills and cultural knowledge to serve North African and other communities
Growth Opportunities: Engage in professional trainings and community advocacy
Dynamic Workplace: Be part of a supportive, mission-driven team in the heart of NYC