About CIANA

The Center for the Integration & Advancement of New Americans (CIANA) is a social services organization that works to integrate new immigrants from the Middle East, North Africa, South Asia, Latin America, and West Africa into the socio-economic and civic life of American society while maintaining pride in their cultural heritage.

​​​

About the Role

The CIANA Case Management Supervisor is a critical part of CIANA’s leadership team, managing CIANA’s case management programs, supervising volunteers and interns, providing casework counseling, and overseeing outreach activities. We are looking for a dedicated and experienced Case Management Supervisor to lead our team in Astoria, NY. This is an exciting opportunity to make a meaningful impact by guiding case managers and ensuring clients receive the highest quality of care and support. If you're passionate about helping others and have a talent for leadership, we want to hear from you!

​

Duties and Responsibilities

• Supervise, mentor, and support a team of case managers to ensure effective service delivery

• Oversee caseload assignments and monitor case progress to ensure timely and appropriate interventions

• Conduct regular case reviews, team meetings, and individual supervision sessions

• Ensure compliance with agency policies, regulatory requirements, and documentation standards

• Collaborate with community partners, healthcare providers, and social service agencies to coordinate client care

• Identify training needs and provide ongoing professional development for case management staff

• Prepare reports and maintain accurate records related to program outcomes and client services

 

Qualifications

• The supervisor must be organized, flexible, and people-oriented, able to communicate across programs, a multi-tasker who can manage a shifting office environment

• Minimum BA degree, two years’ experience in case management, and one year of supervisory experience

• Experience with access to public benefits (Access/HRA portal and others)

• Experience in Microsoft Office and/or Google Suite

• Preferably Bilingual (have proficiency in languages other than English, preferably Arabic, French or Spanish)

​​

Reporting Structure

The Casework Team Supervisor will report directly to the CEO.

​

Job Type

Full time (Monday-Friday, 10AM-6PM)

​

Compensation

$50,000.00 - $55,000.00 per year

Salary is commensurate with education and experience

​

Benefits

Paid time off

​

Work Location

In-person

​

Address

36-12 34th Avenue, 2nd Floor

Astoria, NY 11106

​

Click here to apply on Indeed.